Experiences
From 2001 - Present
Director of Studies and Associate Dean, Scholarship and Research
April 2021 - Present
College of Health Sciences – Education Centre of Australia
* Directing the college strategic planning, marketing, and public engagement
* Directing the effective delivery of programs, including hundreds of staff and students
* Directing strategic activities and outcomes of the college
* Supporting the implementation of college policies and procedures
* Ensuring high academic performance and commitment to excellence and quality
* Ensuring that all academic needs of students and faculty are met
* Leading the compliance with quality of teaching, facilities, equipment and regulatory requirements
Digital Health Officer
July 2020 - April 2021
The Australian Digital Health Agency – The Australian Government, Australia
* Leading Australian national digital health capability projects and activities, including governance of digital health strategies, architecture, and implementation.
* Developing and implementing Australian national digital health capability frameworks, of the medical and nursing workforces in collaboration with the Australian Medical Council and Australian College of Nursing.
* Developing new clinical pathways, digital health tools, and smartphone applications to support healthcare workforce to use digital health technologies more effectively.
* Defining strategic objectives for the deliverables in line with the Agency’s work plan.
* Directing data gathering, modelling, and analytics to capture national baseline healthcare and clinical measures, identify service utilisation trends, and prioritise solutions.
Research Officer, Healthcare Strategy, Digital Health, and Health Analytics
2017 - 2020
Center for Health Informatics, Australian Institute of Health Innovation, Faculty of Medicine, Health and Human Sciences, Macquarie University, Sydney, Australia
* Leading the AIHI digital health strategy and projects, using linkage data of NSW Health.
* Leading innovative digital health strategies to improve utilisation of resources, targeting avoidable hospital admissions, avoidable emergency visits, and overutilisation of lab tests.
* Leading the design and implementation of digital health solutions, including hospital software, dashboards, patient portals, and smartphone applications for chronic conditions.
* Leading the analysis and evaluation of clinical data gathered and linked.
* Managing relationships with diverse stakeholders and senior health executives in NSW.
* Negotiating digital health strategic projects with key stakeholders, including funding.
Director, Healthcare Strategy, Digital Health, Analytics and Performance
2012 - 2017
King Faisal Specialist Hospital and Research Center, Saudi Arabia
* Directing healthcare strategy and performance improvement projects
* Reducing unnecessary lab tests by 14%
* Reducing overutilization of healthcare services by 18%
* Reducing avoidable hospital admissions by 10%
* Improving laboratory results turnaround time by 12%
* Improving emergency department productivity and efficiency by 45%
* Improving HIS & CDSS utilization by 20%
* Developing hospital-wide strategic key performance indicators
* Developing departmental strategic scorecards and operational dashboards
* Establishing the medical and clinical informatics department and sections; nursing informatics, lab informatics, pharmacy automation, data warehouse and clinical IT in 2013
* Supporting the hospital successful accreditation of HIMSS level 6 in 2014
* Establishing the health information technology affairs research group in 2014
* Establishing clinical services and performance improvement research group in 2015
* Publishing +20 researches on healthcare strategy and performance improvement
* Establishing 8 professional training programs in healthcare management and informatics
* Providing consultation support for over 10 hospital supreme and executive committees including strategic planning, enterprise reporting and policy and procedures committees
Associate Director, Digital Health and Health Informatics Programs
2006 - 2012
Ministry of Health, Saudi Arabia
* Leading the development of the Saudi national strategy for digital health transformation, first released in 2012, updated in 2018.
* Planning the development of digital health infrastructures, including fast internet connections, webservices, and servers at the ministry of health.
* Managing cooperation and relationships with +400 public hospitals and +2,000 primary care centres, with a total of 180,000 directly impacted clinicians and professionals.
* Leading the development and implementation of national digital health training programs for clinicians and healthcare professionals.
* Leading the development and implementation of digital health public awareness.
Faculty Member, Program Manager, and Instructor
2011 - 2017
AUC - American University in Cairo, Egypt and Logistics for Consultations and Development Inc., Jeddah, Saudi Arabia
Directing, managing and teaching different AUC joint programs including:
* Healthcare and Hospital Management Post-Graduate Diploma.
* Total Quality Management for Healthcare Post-Graduate Diploma.
* Human Resource Management Post-Graduate Diploma.
Academic Achievements:
* Designing teaching materials and developing case studies.
* Developing question banks and over 1200 MCQs.
* Designing evaluation methods; exams, quizzes and graduation projects.
Founder and Director
2004 - 2017
Medical Informatics Diploma Program. SIRA – Scientific Informatics Research Academy, Cairo, Egypt
* Developing and launching medical informatics post-graduate diploma program in 2004
* Conducting marketing analysis and segmentation for local and international markets
* Developing marketing strategies, targets, and goals
* Introducing medical informatics program to third parties by preparing demos and orientation lectures for both management and technology levels
* Teaching different modules of the medical informatics diploma program
Managing Director
2006 – 2012
Health Information Technology Department. CME - Continuous Medical Education Department. Business Development and Marketing. General Academic Director of the Institute. Capitals Institute of Health Sciences, Jeddah, Saudi Arabia
* Directing and managing all academic departments, sections and activities
* Developing three years undergraduate health information technology program
* Developing program curriculum, teaching and training materials
* Developing program assessment and evaluation methods
* Developing postgraduate healthcare professionals’ short courses and CME – continuous medical education programs in healthcare management and health informatics
* Designing strategies for business development and planning marketing management
Consultant and Program Director
2004 - 2008
Health Informatics Feasibility, Strategy, and Marketing. Healthcare Information Systems Investment Projects. Veritas Analytics, Inc, United States - Middle East Investment Projects
* Conducting feasibility studies, strategic management and marketing plans for health informatics, health information systems, electronic health records, and clinical databases products in the regional area of the Middle East and Arabian Gulf
* Providing detailed information, market research documented with references and sources, about national plans and directions for health information technologies and applications
* Developing recommendations through SWOT analysis to overcome challenges
* Conducting market analysis for business opportunities and investment feasibility
* Conducting analysis of communication channels and business approach methodologies
Health Informatics Consultant, Projects, and Business Development Manager
2002 - 2006
Health Insights (Healthcare Information Systems Vendor), Cairo, Dubai, and Riyadh
* Leading pre-sale activities and processes, including market analysis, business development, designing sales presentations, supporting sales teams, providing solutions knowledge to sales, supporting strategic and marketing functions, and conducting solutions demos and meetings for top-level management of potential clients
* Supporting clinical information systems analysis, customer business and healthcare processes analysis and study, workflows design and system requirements gathering
* Supporting project management and implementation at different hospitals and sites
* Designing and developing health information system modules for different clinical specialties including the medical content as well as the visual interface
* Designing and developing clinical pathways and clinical decision support tools
* Developing and implementing hospital and clinical systems’ training programs
Independent Consultant & Program Director
2002 - PresentHealthcare Strategic Management, Quality, and Performance Improvement. Health, Medical, and Clinical Information Systems Project Management
Providing on-site consultations for Middle East and Arabian Gulf hospitals in fields of:
* Strategy, performance improvement, and project management
* Project management for health, medical and clinical information systems
* Planning of phasing, selection, and implementation of the HIS, CIS and PACS
* Evaluating current and proposed HIS, CIS and conducting gap analysis
* Providing feedback on the HIS and CIS performance and periodic evaluation
* Developing end user training programs and teaching materials
* Developing system manuals, system guidelines and policies and procedures
* Analyzing departmental and specialty requests and problems' solving
* Optimizing HIS and CIS business workflows and processes
* Preparing statistics and information analysis for top level and strategic management
Clinical Coordinator & Health Information Manager
2001 - 2002
Gamma Knife Center, Nasser Institute Hospital, Cairo, Egypt. Managed by Scandinavian Care Management, Swedish Healthcare Management Organization running the center as a shared project between Egyptian and Swedish governments
* Developing the Gamma Knife Center Clinical and Management Information System, providing patient registration, scheduling, admission, assessment, reporting, treatment record, billing and follow up of treated patients in addition to generating automated performance statistics, progress indicators and management decision support information
* Establishing patient workflow processes of clinical management and documentation
* Directing and managing the center daily activities, conferences, maintaining contacts with local authorities and organizations (ministry of health, governmental insurance, governmental companies, ministries, and organizations plus private sector organizations)
* Conducting market analysis, segmentation studies, and SWOT analysis for both inside and outside markets, including database marketing and business planning
GP - General Practitioner Physician
2000 - 2001Ministry of Health Hospitals and some private institutions, Cairo, Egypt.
House Officer Physician
1999 - 2000Ain Shams University Hospitals, Cairo, Egypt.